Carpet Cleaning Putney Privacy Policy

This Privacy Policy explains how Carpet Cleaning Putney collects, uses, stores, shares and protects personal data relating to its customers in the Putney area. It also explains the legal bases relied upon under the UK General Data Protection Regulation and related data protection laws, and it sets out your rights in relation to your personal data.

This Privacy Policy applies to all Carpet Cleaning Putney customers in the area, including individuals making enquiries, booking services, or otherwise interacting with us in relation to our carpet, upholstery, and related cleaning services.

Data Controller

For the purposes of data protection law, Carpet Cleaning Putney is the data controller of the personal data it processes about its customers. As data controller, Carpet Cleaning Putney is responsible for determining how and why your personal data is processed and for ensuring that such processing is carried out in accordance with applicable data protection legislation.

Personal Data We Collect

Carpet Cleaning Putney may collect and process the following categories of personal data about you when you contact us, request a quote, place an order or use our services:

Identification and contact details, such as your name, address, service address, and other contact details you choose to provide.

Booking and service information, such as preferred dates and times, details of the premises to be cleaned, types of services requested, instructions you provide, and records of services we have carried out for you.

Communication records, such as the content of your messages and enquiries, notes from calls, and any feedback or complaints that you submit.

Payment and billing information, such as billing address and basic payment status details. Where payments are processed by a payment provider, we may only receive limited information confirming that a payment has been completed, and do not necessarily access full card details.

Technical or usage data, where applicable, such as information generated through your use of online contact or booking tools, including date and time of submission and basic device or browser information if captured as part of our security and performance monitoring.

We will normally collect personal data directly from you. In some cases, we may receive information about you from third parties where they arrange services on your behalf, such as a landlord, letting agent, or another person you have authorised to contact us.

Lawful Bases for Processing

Carpet Cleaning Putney will only process your personal data where a lawful basis applies. Depending on the specific purpose, we may rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services you have requested, to arrange bookings, to manage your account with us, and to handle associated payments.

Legal obligation: We process personal data where necessary to comply with legal and regulatory requirements, such as record-keeping, tax, and accounting obligations.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing our business operations, responding to your enquiries, improving our services, and ensuring the security and integrity of our systems and staff.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional direct marketing or where no other lawful basis is appropriate. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide information about our carpet cleaning services.

To create and manage bookings, schedule appointments, and deliver services at your property.

To issue invoices, process payments using third-party payment providers, and manage any related queries.

To communicate with you regarding your bookings, changes to services, or important information about our operations.

To handle any feedback, complaints, or disputes and to provide customer support.

To maintain business and financial records in line with applicable legal requirements.

To protect our business, staff, and customers, including through the prevention and detection of fraud, misuse of our services, or other unlawful activities.

To analyse service usage and customer feedback in order to improve the quality and efficiency of our services, where this is consistent with data protection requirements.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data according to our documented instructions and are subject to contractual obligations to protect your data. Such processors may include:

IT service providers that host or support our booking, communication, or record-keeping systems.

Payment service providers that process payments and refund transactions for our services.

Professional advisers such as accountants, auditors, or legal advisers who support our business operations and compliance.

We may also share personal data with other third parties where we act as an independent data controller together with them, or where disclosure is required by law or necessary to protect our legitimate interests, for example:

Public authorities, regulators, or law enforcement agencies when we are legally required to do so or where disclosure is necessary to protect our rights, property, or safety or that of others.

Any person you have expressly authorised to act on your behalf, such as a landlord, letting agent, or family member involved in the service arrangements.

Where personal data is transferred outside the UK or European Economic Area by our processors or service providers, we will take reasonable steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, in accordance with applicable data protection laws.

Data Retention

Carpet Cleaning Putney retains personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with legal and regulatory requirements.

In general, customer records, booking details, and associated communications will be kept for a period that allows us to manage our relationship with you, respond to any questions or complaints, and comply with tax and accounting obligations. After this period, data will be securely deleted or anonymised.

Where we rely on consent as a lawful basis, and you withdraw your consent, we will cease processing for that purpose, but may retain a minimal record of your request for suppression and to demonstrate compliance with data protection law.

The specific retention period may vary depending on the type of data, the nature of the services provided, and legal requirements that apply to our business.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Carpet Cleaning Putney. Subject to certain conditions and exceptions, these may include:

Right of access: You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete data.

Right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data or assessing an objection you have raised.

Right to object: You may have the right to object to our processing of your personal data when we rely on legitimate interests, including for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is required for legal claims.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is generally the Information Commissioner's Office. We encourage you to contact Carpet Cleaning Putney first to allow us the opportunity to address your concerns.

Security of Your Personal Data

Carpet Cleaning Putney implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to ensure a level of security appropriate to the risks presented by the processing activities involved.

Access to personal data is limited to those staff and service providers who have a genuine business need to access it. They are subject to confidentiality obligations and are required to use personal data only in accordance with our instructions and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be made available to customers and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

This Privacy Policy applies to all Carpet Cleaning Putney customers in the area and governs our handling of personal data in connection with our carpet cleaning and related services.